Eight years ago, we purchased a kitchen scales from a local department store. Nothing special, but a good, reliable (as we thought) "Dr. Oetker" branded good, manufactured by Leifheit. It is a digital one, powered by, hm, whatever. There is no solar panel, no plug connector, no battery case. I wondered if this little machine produces the energy from the micrometer-moves of its platform where I can place my bowls - or if they gave me a veritable perpetuum mobile, which I would not expect for that small change. Maybe I should notice that there was a line written on the package: 10 years warranty. A promise like this is inspiring confidence, and so I started using it. I prepared a lot of wonderful meals, breads, cookies, and desserts, passing some tons of flour, Whole Rye Flour, sugar, yeast, in increments not heavier than 2000 grams over the scales -– but then, after a year or so, the digital display gave me instead of the expected 500 a: 0000. I was flutteringly thinking of a way out, the fingers of my left hand automatically forming the usual ctrl-alt-del-triangle, my other hand fingering the back-side of the tiny machine for a reset-button, when a thought crossed my mind. "That's the end of mystery and miracle, let'’s check the reality." I wrote a letter, wrapped the kitchen scales, sent it back to the manufacturer freight collect and started to wait. Now the true miracle happened. It took only a couple of days, than the postmen rang the bell, and -– yes, you'’re right! -– a brand-new kitchen-scales arrived at our home.
That was six years ago. Yesterday, the postman rang again. Think again! - No I bet you really couldn't imagine. It'’s the new Dr. Oetker kitchen scale. Our fifth. With an remarkable, quantum-leap-like engineering improvement: on the bottom I found a battery case.
I a’m looking forward for an infinite cooperation.
And, well, thanks a lot to the Leifheit customer orientated way of handling complaints!!!
February 15, 2006
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