Customer Service 2: Saeco | DeLonghi | DTS GmbH

Again, I am impressed. Today, my Saeco Aroma Nero gave her last jet stream. I felt a big need for a good cappucino, went into the kitchen and switched the machine on and went back to my work - where I forgot both, the machine and my coffee addiction. About two hours later, I remarked silence, which in this case means that didn't hear the garling and groaring of my black coffee maker. Suddenly, my desire for coffee woke up again, so I hurried into the kitchen, and at the first glance I could remark that she was suddenly overtaken by death. Uhh, this could happen, but not when I am about to prepare coffee. First, I opened the machine, but after a quick visual inpection I had to call for prefessionel help. So I googled for Saeco, they gave me the number of DTS, their Customer Center in Munich. I called in and they put me through to a friendly guy in the repair shop. I told him the problem an he desribed me exactly what to do now. In the middle of the machine, on top of the boiler, I found a spring-loaded-switch which i touched gently. That's it!!!
How much trouble this information avoids me! Packing and sending the machine, waiting for weeks, beeing not longer a human beeing without my morning cappucino - could you envision?!

The kitchen scales miracles

Eight years ago, we purchased a kitchen scales from a local department store. Nothing special, but a good, reliable (as we thought) "Dr. Oetker" branded good, manufactured by Leifheit. It is a digital one, powered by, hm, whatever. There is no solar panel, no plug connector, no battery case. I wondered if this little machine produces the energy from the micrometer-moves of its platform where I can place my bowls - or if they gave me a veritable perpetuum mobile, which I would not expect for that small change. Maybe I should notice that there was a line written on the package: 10 years warranty. A promise like this is inspiring confidence, and so I started using it. I prepared a lot of wonderful meals, breads, cookies, and desserts, passing some tons of flour, Whole Rye Flour, sugar, yeast, in increments not heavier than 2000 grams over the scales -– but then, after a year or so, the digital display gave me instead of the expected 500 a: 0000. I was flutteringly thinking of a way out, the fingers of my left hand automatically forming the usual ctrl-alt-del-triangle, my other hand fingering the back-side of the tiny machine for a reset-button, when a thought crossed my mind. "That's the end of mystery and miracle, let'’s check the reality." I wrote a letter, wrapped the kitchen scales, sent it back to the manufacturer freight collect and started to wait. Now the true miracle happened. It took only a couple of days, than the postmen rang the bell, and -– yes, you'’re right! -– a brand-new kitchen-scales arrived at our home.
That was six years ago. Yesterday, the postman rang again. Think again! - No I bet you really couldn't imagine. It'’s the new Dr. Oetker kitchen scale. Our fifth. With an remarkable, quantum-leap-like engineering improvement: on the bottom I found a battery case.
I a’m looking forward for an infinite cooperation.
And, well, thanks a lot to the Leifheit customer orientated way of handling complaints!!!

Doc visiting weeks

Gosh. My foot and leg still hurt like hell. I'm not able to walk more than 15 steps without a break. Unbelieveable. Today, I was at the doctors again. At first, I visited a new ortopedist, who veryfies the already known diagnosis: rupture of a muscle fibre. But sha had another apprehension: thrombosis. For obtaining clarification, i visited another doctor an 6 pm, who had a really cool machine for viewing inside my venes without injekting any contrast agent. After he greases me with the typical cold gel, he turns out the light, which was a little - well, unexpected - and then he began the color duplex sonography. Absolutely amazing, what kind of quality pictures this machine produces of my body interour. Wow!
But, best wow!, there wasn't the merest hint for a thrombosis - just a hematoma.
So, I'll hurry (whatever that means for me in these days) to my Doc again and see what will happen next.